Available Resources & Help

Press Enter to show all options, press Tab go to next option
Homeless Services

The City of Kissimmee partners with more than 20 agencies to meet the needs of our most vulnerable residents. As a City with more than 72,000 residents, it is inherent that a comprehensive approach is used to address the diverse needs and unique challenges many families face.   While the City does not provide direct services, we focus on developing partnerships and utilizing best practices to improve the quality of life within our community.  If you or someone you know needs assistance, please contact any of our partners below:

Homeless Services & Organizations

Central Florida Commission on Homelessness
   255 S. Orange Ave, Orlando, FL 32801

Community Hope Center
   2198 4 Winds Blvd, Kissimmee, FL 34746

Helping Others Make the Effort (HOME)
   924 Determination Way
   Kissimmee, FL 34741

The Homeless Services Network (HSN) of Central Florida

• HSN is lead agency for the HUD Continuum of Care FL-507 for the area including Osceola, Seminole and Orange Counties, including the Cities of Orlando, Kissimmee, and Sanford.

• HSN administers more than 32 grants through sub-recipient agencies who provide services to the homeless in our continuum region.

• HSN funds programs that provide transitional and permanent housing, supportive services and ongoing case management for the homeless in our continuum region.

How to get help…

Osceola County HUB:
The Community Hope Center Inc
2198 Four Winds Blvd
Kissimmee, Florida, 34746
Tuesdays 1:00 pm – 4:00 pm

Orange County Family HUB:
United Against Poverty (UP Center)
150 West Michigan Street, Orlando, FL 
Fridays 1:30 pm – 4:00 pm 

Orange County Chronic HUB:
Health Care Center for the Homeless (HCCH)
816 W Central Blvd, Orlando FL 
Fridays 9:00 am – 12:00 pm 

Seminole County HUB (Families or Chronic):
Northland Church (Care Center in The Rink)
522 Dog Track Road, Longwood, FL
Mondays 1:30 pm – 4:00 pm

2-1-1: Your First Call for Help

2-1-1 is a FREE service provided by United Way that connects area residents to critical health and social service resources when they need help. From help with a household bill, food assistance, or counseling for suicide prevention, calling United Way's 2-1-1 help line is open 24 hours a day, 365 days a year.

You may contact 2-1-1 during a crisis for help with:

  • Emergency Shelters
  • Food Distribution Centers
  • Shelter & Federal Assistance
  • Grief Counseling
  • Helping to locate family members
  • Clean-Up Crews
  • Potable Water, Ice, Food, etc.
  • Elder Services
  • Youth & Child Care Issues
  • Emergency Financial Assistance, and many more

If you or someone you know needs assistance, simply dial 2-1-1 or (352) 332-4636.

Eviction Prevention / Foreclosures / Security Deposits / Taxes

Through the use of SHIP Program funding, the City of Kissimmee allocates funds to manage programs that assist with:

  • Security deposits
  • Foreclosure assistance
  • Eviction prevention
  • Tax issues

To streamline the assistance process, the City partners with Osceola Council on Aging to administer this program as the Council already provides a large variety of other assistance programs. You may contact the Osceola Council on Aging by calling (407) 846-8532, or by visiting their website.

Emergency Rental Assistance (CDBG - Non-City Residents)

This program provides assistance to Osceola County residents who are in danger of becoming homeless due to their inability to pay their monthly rent. Assistance is up to two months of rent payable to the landlord.

You can visit Osceola County's website to learn more about the CDBG Emergency Rental Assistance Program and how it might be able to help your family.

Nutrition / Food Assistance

Through the Building Strong Families program, which is administered by the Osceola Council on Aging, eligible participants may receive a variety of assistance, to include nutrition/food assistance.

If you need of nutrition/food assistance or want to learn more about the Building Strong Families program, you can call the Osceola Council on Aging at (407) 846-8532, or by visiting the Building Strong Families program website.

Power & Water Bill Assistance

Power / Electric Bill Assistance - Kissimmee Utility Authority

The Kissimmee Utility Authority, through their Good Neighbor Utility Assistance Fund, collects donations from other KUA customers and then donates those funds to Osceola County Council on Aging to manage a utility assistance program for residents who are unable to pay their power bill.


Water Bill Assistance - Toho Water Authority

The Toho Water Authority provides guidance on their web page for customers who need assistance or are unable to pay their water bill.

The most important piece of information shared by the Toho Water Authority is to contact them by applying for a payment extension before your bill goes past due.


If you need assistance with your utility bill, please contact the Osceola Council on Aging for more information by visiting their website or calling for an appointment at (407) 933-9540.

State Housing Initiatives Partnership (SHIP)

The State Housing Initiatives Partnership program provides local governments with an incentive to create partnerships that produce and preserve affordable homeownership and multi-family housing. The program is designed to serve very low, low, and moderate-income families.

As funding allows, the City of Kissimmee has strategies to provide assistance to residents. SHIP dollars may be used for:

  • Housing Rehabilitation
  • Homeowner Preservation
  • Special Needs Owner Occupied Rehabilitation
  • Home Purchasing Assistance

You may visit our SHIP Program website to learn how it might be able to assist you and your family.

Osceola County also has various SHIP Programs available to assist families. Specific information about opportunities and making an appointment is located on Osceola County's website.

Healthcare / Health Clinic

Osceola Council on Aging
   700 Generation Point, Kissimmee, FL 34744

The Osceola County Council on Aging offers a free health clinic to those individuals of Osceola County who are uninsured. The clinic's goal is to provide acute and chronic, non-emergency healthcare for low-income and uninsured residents of Osceola County. If you would like more information on the free health clinic, please call (407) 846-8532, extension 261, or by visiting their website.

Florida Department of Health - Osceola County
   1875 Fortune Road, Kissimmee, FL 34744

Osceola Community Health Services
   1877 Fortune Rd, Kissimmee, FL 34744

Domestic Violence

If you are in immediate danger, dial 9-1-1. 

Help Now, Inc. provides temporary safe shelter for survivors of domestic abuse facing imminent danger. Help Now is committed to supporting individuals as they establish violence free living.

Help Now Domestic Abuse Advocates provide quality domestic abuse advocacy to shelter clients and their children, as well as to individuals whom call the Domestic Abuse Crisis Line. The goal of the advocate is to empower survivors to become comfortable with making decisions that are right for them.

24-Hour Crisis Hotline: 407.847.8562 / TTY: 407.846.2472

Veterans Services

The Osceola County Veterans Services Office is Osceola County's local government office charged with acting as your veterans' benefits advocates. The Office is staffed by Osceola County employees under the direction of an accredited County Veteran Service Officer (CVSO), not VA employees.

The Osceola County Veterans' Service Office is responsible for assisting disabled and needy war veterans, members of the U.S. Armed Forces and their dependents, and the widows and orphans of deceased veterans entitled to benefits under any federal, state, and local government laws, rules or regulations by their service in the Armed Forces of the United States. The Osceola County Veterans' Services Office staff meets or exceeds the requirements of Florida Statute 292.11

To contact the County's Veterans' Office, you may visit their website or call their office at (407) 742-8455.