Sanitation Division

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The Sanitation Division manages the City's solid waste collection services on eight fully automated refuse routes, two fully automated yard trash routes and three bulk waste routes. The Division provides collection to more than 14,000 customers at all single-family residences and small commercial locations within the City limits. The Sanitation Division oversees the commercial solid waste collection services in the City limits, provided by the franchised hauler, Waste Management.

The Weld Shop provides welding and hydraulic repair and parts fabrication on vehicles and equipment for all City Departments and other municipalities.

The Sanitation Division is a $4 million enterprise fund and receives no revenue from the City's taxes. The operations are solely funded by monthly sanitation fees, franchise fee revenue, labor, and material charges. The Division consists of 25 employees: 15 drivers, five mechanics and five administrative staff.

Administrative Hours for the Sanitation Office:
Monday - Friday | 7:00 a.m. – 3:30 p.m.

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Residential Services

Residential collection service includes Garbage, Recycling, Yard Waste and Bulk pick up, once a week.

The City maintains a fleet of 13 fully automated side-loading trucks and three bulk trucks, servicing almost 15,000 customers, four days a week.  The fully automated lifts on the City's sanitation fleet enable more homes to be serviced on each route, as the trucks pick up more containers at a constant pace. 

The following guidelines will help to provide better service and ensure collection:

  1. Containers must be placed at the curb, no later than 7:00 a.m. on the scheduled day of pick-up, or the evening before. 
  2. Following collection, please remove containers from the street as soon as possible. Containers left curbside after 8:00 a.m. the following day, are subject to roll back by City crews and a convenience charge of $8.05 will be charged per container. 
  3. Containers should be placed no further than three feet from the curb, nor under low hanging limbs or power lines. 
  4. Place the container at the curb with the handle facing away from the street. 
  5. Place containers at least four (4) feet from any other object including other containers, mail boxes, power poles, fences, trees, or bushes. The mechanical arm needs room to maneuver and cannot grab containers when other objects are too close. 
  6. Place containers at least 10 feet from cars parked on the street. Sanitation trucks cannot easily maneuver around parked cars. If cars are blocking containers, trucks cannot service them without risk of damage. 
  7. Separate Garbage, Recycling and Yard Waste. Place household garbage in the brown container, yard waste in the green container and recycling in the blue container.  If containers are mixed, the landfill charges a higher disposal fee.  This higher cost is passed on to the consumer. An extra $17.18 per pick-up will be charged when containers are mixed. 
  8. Do not place chemicals, motor oil, or paint in your containers. These are hazardous materials that could harm the driver, the truck and the environment. If any household hazardous waste material is found in garbage. recycling or yard waste containers or has been dumped into trucks, then the customer will be charged accordingly.  
  9. Keep lids closed on containers. Items that are too big for the containers, such as bed rails, long pieces of wood or limbs can cause damage to the collection vehicle and/or the driver and therefore, will not be serviced. 
  10. Do not place items on top of the container. All items must be placed inside containers with the lid closed for collection.  All excess garbage must be bagged and placed three feet from container for collection.  Additional charges will apply for excess garbage. 
  11. Break down boxes before placing in blue recycling container.  Do not jam them too tightly inside the container. The trucks operate more efficiently when boxes are flattened and loose in container. 
  12. Bag all household garbage before placing in brown container.  Loose garbage attracts pests and increases odors. It also increases the chance of garbage scattering on the ground or being blown out of the trucks. 
  13. Do not place rocks, dirt, concrete, or hot coals in any containers.  They can damage the trucks, containers and injure drivers. 
  14. Do not use plastic bags in green or blue containers.
Commercial Services

Commercial collection is provided in one of two ways:

  • Commercial customers in a detached office setting, generating less than two cubic yards of waste per week, can opt for either the City's Basic or Economy Non-Residential Service
    • a. Basic Service is one garbage container and one recycling container, each collected once per week.
    • b. Economy Service is one garbage container collected once per week]\
  • Commercial customers requiring larger containers, such as dumpsters, compactors or roll-offs, collection services are provided ONLY by the City’s franchised hauler, Waste Management
    • The monthly rate depends upon the size of the dumpster and the number of weekly collections 
    • To initiate or change service with Waste Management, please call the City of Kissimmee at 407.518.2507
    • For roll-off containers, please call Waste Management at 407.843.7370

Green Tip 

Look at the type of materials you are generating and throwing away. You may want to consider a recycling container to lower your costs.

Look at the amount of material you are generating. Is it really filling up the dumpster? Do you really need such a large dumpster? Do you really need it emptied as often? If not, consider downsizing to fit your actual needs.

Recycling

Since 2011, the City of Kissimmee is proud to provide a Residential Curbside Recycling Program.   

Acceptable Recyclable Materials 
Glass Jars and Bottles 
Aluminum Cans 
Tin Foil and Aluminum Pie Pans 
Plastic Bottles/Containers #1 - #7 
Cereal Boxes 
Paper Towel Rolls 
Paperback Books and Phone Books 
Junk Mail 
Cardboard (flatten all boxes) 
Magazines and Catalogs 
Newspapers and Inserts 
Office Paper and File Folders (without wax liners) 
Paper Bags 

Non-Acceptable Recyclable Materials

Plastic Grocery Bags or Wrap
Garbage 
Wrapping Paper 
Styrofoam 
Electronics 
Hardback Books 
Ceramics or Dishes 
Food Waste 
Motor Oil Containers 
Household Hazardous Waste 
Light Bulbs, Window Glass or Mirrors 
Yard Waste 

Osceola County Recycling Drop-Off Facilities

The Osceola County Solid Waste Office encourages recycling efforts by our citizens by providing recycling drop-off facilities at the following locations: 

Bass Road Recycling Center - 750 S. Bass Road, Kissimmee, FL 34746

City of St. Cloud Transfer Station - 2701 Peghorn Way, St. Cloud, FL 34769

Holy Redeemer Church - 1603 N. Thacker Avenue, Kissimmee, FL 34741

There is no charge for Osceola County residents to use the recycling drop-off centers.

Bulk Waste/Household Hazardous Waste

Bulk waste is any item that is too large to fit in your regular garbage or yard waste containers. This includes items, such as furniture, appliances, mattresses, swing sets, large boxes, and large tree trimmings/landscape debris. 

The City has two bulk trucks providing customers with the convenience of once per week bulk collection. 

Items should be placed curbside no later than 7:00 a.m. on your scheduled bulk collection day.  All items placed  curbside will be charged the bulk waste service charge of $16.02/cubic yard.  (A cubic yard is approximately the size of a small washing machine).

How to Prepare for Pickup 

Place items curbside and at least four feet away from any other object, such as your garbage or yard waste containers, mailboxes, trees, or bushes.  Do not block sidewalks or storm drains.  Bulk waste cannot be mixed with yard waste or garbage.  Keep tree trimming piles separate from other types of bulk waste.  

  • The City does not pick up items generated by private contractors performing tree or remodeling work at your home. The contractor must remove the waste 
  • City workers are not allowed to go on private property. If you need assistance getting bulk items out of your home, consider asking a friend or neighbor. If you can't find assistance, please call 1.800.GOT.JUNK or 1.800.JUNK.USA (this is not an endorsement) 

Refrigerator Disposal

BE SURE TO PLACE THE REFRIGERATOR WITH THE DOOR SIDE DOWN or REMOVE THE DOOR, so children cannot get trapped inside. 

Green Tip

Examine the types of material you are planning to throw away. Many charitable organizations will gladly accept old household items. Consider donating items to a Goodwill or Thrift Store, instead of sending them to the landfill. Many organizations provide collection services and will come to your home for pick up. This can be claimed as a deduction on your tax return!

 

Osceola County operates two Household Hazardous Waste (HHW) Collection Centers at the Bass Road Landfill and the St. Cloud Transfer Station. There is no charge for residents to use these centers. 

The following items are accepted at the center: pesticides, chemical waste, toxic waste liquid paint, motor oil, batteries, antifreeze, electronic waste such as televisions and computers, and used hypodermic needles. Guidelines for proper disposal (for drop off at County facilities or Amnesty Days) 

  • Hazardous waste materials must be in five gallon containers or smaller 
  • If possible, bring materials in original containers with labels intact 
  • Please identify materials. If you are not sure what it is, please label "unknown." 
  • If containers are leaking, pack them into a larger container and use an absorbent material (i.e.: cat litter) to soak up the leaks 
  • When transporting to facility, please remember to place containers/materials in trunk or away from driver and passengers 

*NEVER MIX DIFFERENT OR UNKNOWN MATERIALS TOGETHER* 

Residents may bring the following materials from home:

  • Automotive: antifreeze, solvents, batteries, oil, brake fluid, and transmission fluid 
  • Paint: spray paint, paint cans, paint thinners, and wood preservatives 
  • Gardening: pesticides, insect sprays or dust, weed killer, and poison or insecticides 
  • Cleaning: drain cleaner, degreasers, oven cleaners, moth balls, spot removers, polishes/wax, and pool chemicals 
  • Electronics: old computers, monitors, televisions, cell phones, and VCRs 

Electronic waste or E-Waste, continues to grow rapidly as our electronic equipment wears out or is replaced for newer equipment and technology. With the conversion to all digital broadcasting in February 2009 (See link for more information http://www.fcc.gov/cgb/consumerfacts/digitaltv.html) we anticipate seeing more and more televisions in the waste stream. Unfortunately, among other things electronics contain hazardous materials such as lead, mercury, arsenic, and cadmium. As a result of these hazardous materials, electronics should not be placed in the garbage to go to the landfill. E-Waste includes items such as computers, monitors, printers, TVs, DVD players, cell phones, and hand held devices. 

E-Waste does not include the traditional “white goods” such as refrigerators, stoves, washers, dryers and microwaves. Fortunately, electronics contain recyclable materials and opportunities exist for reuse and recycling of electronics.

If electronics are still in working order or repairable, consider taking them to one of the area Goodwill stores or other charitable organization.

 
If they are no longer working, you may bring them to one of the County’s two Hazardous Waste Collection Centers.

*BUSINESS OR COMMERCIALLY GENERATED HAZARDOUS WASTE IS NOT ACCEPTED AT THE COLLECTION CENTERS* 

*55 GALLON DRUMS ARE NOT ACCEPTED.*

Frequently Asked Questions (FAQs)  

What is included with my solid waste service? 
Your residential collection service includes garbage, yard waste and recycling once per week.  Two additional yard waste collections per year are provided at no charge for larger tree trimming/landscaping projects performed by the resident.  These two collections must be scheduled by calling 407.518.2507.  Work performed by professional landscape contractors must be removed by the contractor (City Ordinance #10-1-10 F). 

Please call 407.518.2507 for your collection days.

What type of container should I use? 
Only use the containers provided by the City.  All garbage must be placed inside your brown container, all yard waste placed inside the green container and all recycling placed inside the blue container.  If you have additional garbage or yard waste which will not fit in your brown or green containers, $2.47 per bag and/or bundle will be charged. 

When should I place my containers at the curb? 
Containers must be placed curbside no later than 7:00 a.m. on the collection day to ensure pickup.  Never rely on “usual” collection times to put your containers curbside.  Routes are not always run by the same driver in the same order.  Containers should be placed curbside no earlier than 6:00 p.m. the day prior to collection.  Containers should be removed from the curb as soon as possible after collection, but no later than 8:00 a.m. the following day, or they will be subject to roll back service by City crews and a $8.05 convenience charge per container will be charged. 

Where should I place my containers? 
Place containers within three feet of the curb with the handle facing your home.  Be sure to place your container at least four feet away from any other container, mailboxes, low hanging wires or trees or other obstructions. 

How do I fill my containers? 
To avoid damage to our trucks or your property, please follow these simple guidelines:

  • Bag all household garbage and place in brown container. 
  • Keep lids closed.  Items should not extend out of the containers. 
  • Cut long objects to fit inside the container. 
  • Do not place objects on the lid. 
  • Any item that will fit inside the container (small appliances, small furniture items, etc.) should be placed inside the container 
  • Do not place hazardous materials (paints, motor oil, household chemicals and electronics such as televisions and computers) inside any of your containers.  These items may be taken to the Bass Road Resource/Recovery Facility located at 750 South Bass Road in Kissimmee or the St Cloud Transfer Station at 2701 Peghorn Way. 

How can I dispose of large, bulky items such as furniture or large appliances? 
Place large items at the curb (at least four feet away from any other objects) on your regular scheduled bulk collection day.  Bulk collection will be picked up at a charge of $16.02 per cubic yard. 

My container has been lost/damaged/stolen. What should I do? 
To report damaged, lost or stolen containers, call 407.518.2507.  A container technician will replace or repair containers. 

Do you collect on holidays? 
In order to allow our staff an opportunity to spend holidays with their families, there are certain holidays the City of Kissimmee does not provide collection.  Those holidays include:

  • Thanksgiving Day 
  • Christmas Day 
  • New Year’s Day 

What is this tag attached to my container? 
The tags are used by the drivers to help educate customers about the Collection Rules and may be used to notify customers of additional services and charges.

 

For more information please call us at 407-518-2507 or email us at sanitation@kissimmee.org.