Residential Services

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Residential collection service includes Garbage, Recycling, Yard Waste and Bulk pick up, once a week.

The City maintains a fleet of 13 fully automated side-loading trucks and three bulk trucks, servicing over 14,000 customers, four days a week.  The fully automated lifts on the City's sanitation fleet enable more homes to be serviced on each route, as the trucks pick up more containers at a constant pace.

Green TruckThe following guidelines will help to provide better service and ensure collection:

  1. Containers must be placed at the curb, no later than 7:00 a.m. on the scheduled day of pick-up, or the evening before.
  2. Following collection, please remove containers from the street as soon as possible. Containers left curbside after 9:00 a.m. the following day, are subject to roll back by City crews and a convenience charge of $8.05 will be charged per container.
  3. Containers should be placed no further than three feet from the curb, nor under low hanging limbs or power lines.
  4. Place the container at the curb with the handle facing away from the street.
  5. Place containers at least four (4) feet from any other object including other containers, mail boxes, power poles, fences, trees, or bushes. The mechanical arm needs room to maneuver and cannot grab containers when other objects are too close.
  6. Place containers at least 10 feet from cars parked on the street. Sanitation trucks cannot easily maneuver around parked cars. If cars are blocking containers, trucks cannot service them without risk of damage.
  7. Separate Garbage, Recycling and Yard Waste. Place household garbage in the brown container, yard waste in the green container and recycling in the blue container.  If containers are mixed, the landfill charges a higher disposal fee.  This higher cost is passed on to the consumer. An extra $17.18 per pick-up will be charged when containers are mixed.
  8. Do not place chemicals, motor oil, or paint in your containers. These are hazardous materials that could harm the driver, the truck and the environment. If any household hazardous waste material is found in garbage. recycling or yard waste containers or has been dumped into trucks, then the customer will be charged accordingly. 
  9. Keep lids closed on containers. Items that are too big for the containers, such as bed rails, long pieces of wood or limbs can cause damage to the collection vehicle and/or the driver and therefore, will not be serviced.
  10. Do not place items on top of the container. All items must be placed inside containers with the lid closed for collection.  All excess garbage must be bagged and placed three feet from container for collection.  Additional charges will apply for excess garbage.
  11. Break down boxes before placing in blue recycling container.  Do not jam them too tightly inside the container. The trucks operate more efficiently when boxes are flattened and loose in container.
  12. Bag all household garbage before placing in brown container.  Loose garbage attracts pests and increases odors. It also increases the chance of garbage scattering on the ground or being blown out of the trucks.
  13. Do not place rocks, dirt, concrete, or hot coals in any containers.  They can damage the trucks, containers and injure drivers.
  14. Do not use plastic bags in green or blue containers.

 

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