Communications Center

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Communication Center

The City of Kissimmee Central Communications Center is responsible for answering emergency 9-1-1 and non-emergency calls for service by the Police, Fire and Medical Services. The Communications Center services as the central radio dispatch center for all radio operations; dispatching police, fire, and medical services personnel.

The Communications Center operates 24 hours, seven days a week. The current staffing is 34 employees that are assigned to the Support Services Division of the Kissimmee Police Department.. The Center operates four main radio positions, which include Police East and West District p\Patrol, Teletype (FCIC/NCIC) and Fire/EMS. The Communications Center processes in excess of 3 50 calls for service per 24-hour period.

All Telecommunicators are required to be state certified which involves completing a 240 hour certification course. In addition to these requirements all Telecommunicators are required by the State of Florida to be trained and certified in the use of the Florida Crime Information Center (FCIC) system. Each shift has a Certified Training Officer, who attends a 40-hour course hosted by APCO. Each position requires specialized training and experience in order for the operator to become efficient and effective, while independently staffing each position. The position as a Telecommunicator is self-rewarding and one that assists all citizens and visitors to the City of Kissimmee.

The Communications Center currently operates on an 800 MHz radio system, thereby allowing coordination with Osceola County Emergency Management, Osceola County Sheriff's Office, and the City of St. Cloud. The equipment also allows the staff to communicate with surrounding counties in the event of emergencies.

Telecommunicator Qualifications:

Requires a high school diploma or GED equivalent supplemented by up to one year of training in emergency communications, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must obtain FCIC/NCIC certifications, certification in emergency medical dispatching, and CPR certification. Must be able to type 35 words per minute with accuracy and possess good computer skills. Must obtain and maintain a valid State of Florida driver’s license.


Call Taker Qualifications:

Requires a high school diploma or GED equivalent supplemented by six months of training in emergency communications, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must obtain FCIC / NCIC certifications, certification in emergency medical dispatching, and CPR, AED, EMD Advanced, and PROQA certification. Must possess and maintain a valid state of Florida driver’s license.