Differential Police Response (CSOs)

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CSO Sport TrackThe Kissimmee Police Department has increasingly utilized civilian personnel to assist the police officers in handling administrative and non-hazardous calls for service.

In assigning paraprofessionals, overall efficiency has increased by relieving the burden on sworn police officers, who can instead direct their efforts in the area of crime prevention, criminal investigation and criminal apprehension, while being available for emergency situations which may arise.

The Department currently utilizes the services of 10 Community Service Officers (CSO) throughout the agency. Five are assigned to the Patrol Division to handle non-emergency calls for service throughout the community.One is assigned to the traffic unit to handle traffic crashes and educates on car seat safety and bicycle safety.  Two CSO officers are assigned the Problem Oriented Policing Unit to oversee outreach events and Neighborhood Watch. The other CSOs are assigned to the Criminal Investigations Division and Fleet Maintenance.

The role of Community Service Officer requires classroom and field training similar to that of sworn police officers. Classroom training consists of a CSO Academy, including classes such as criminal law, traffic accidents, traffic control, parking enforcement, first responder, and a variety of other classes. Once completed, the CSO then goes through a 12 week in-the-field training program prior to venturing out on their own.